By Greg Nowak. Last updated 2026-07-19.
An AI workflow can look flawless in a demonstration and still be nowhere near ready for customer contact. Demos tend to be cooperative: the input is clean, the tools are available, the request is familiar, and someone is standing by to intervene. Production is less obliging. Customers are ambiguous. Records have gaps. APIs fail. Permissions vary. A plausible answer may hide the fact that the wrong action was taken.