By Greg Nowak, 6 July, 2026 Support bots need a deletion test before they learn the old help center Before a support bot learns old help-center content, test whether deleted pages vanish from retrieval, citations, evals, and monitoring. Tags AI RAG support automation content governance API integration
By Greg Nowak, 9 June, 2026 OpenAI File Search Turns Messy Internal Docs Into a Real Retrieval-Governance Project OpenAI makes file-based retrieval easy to stand up. The real production work is governance: cleaning documents, structuring vector stores, designing metadata, tuning chunking, setting expiry rules, and keeping storage costs under control. Tags AI automation RAG OpenAI data governance
