By Greg Nowak, 6 July, 2026 Support bots need a deletion test before they learn the old help center Before a support bot learns old help-center content, test whether deleted pages vanish from retrieval, citations, evals, and monitoring. Tags AI RAG support automation content governance API integration
By Greg Nowak, 9 June, 2026 OpenAI File Search: Internal Docs Need Governance Before Trust OpenAI File Search makes retrieval easy to demo, but production depends on cleaner documents, metadata, vector-store structure, expiry rules, and cost control. Tags AI automation RAG OpenAI data governance