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support automation

Before Your Support Bot Learns the Help Center, Make Sure It Can Forget

Illustrated infographic summarizing: Support bots need a deletion test before they learn the old help center

Before connecting a support bot to your help center, prove that withdrawn pages disappear from retrieval, citations, caches, tests, and production answers.

Tags

AI

RAG

support automation

content governance

API integration

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Written recommendations from Trafik og Veje, Aarhus Municipality (2011) and AgroTech (2010).