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workflow-automation

By Greg Nowak , 21 July, 2026

Chatbot Transcripts Quietly Became a Retention and Redaction Problem

Chatbot transcripts spread across providers, logs and support tools. Here is how to map each copy, redact sensitive data and test deletion properly.

Before OpenAI Agents Touch Your CRM, Map the Boring Boundaries

Before giving OpenAI agents CRM or helpdesk access, define ownership, least-privilege permissions, approval gates, injection tests, logging, and rollback.

ChatGPT Is Becoming Office Software: Put Admin Hygiene First

ChatGPT now has files, sessions, apps, and scheduled work. Treat it like office software: audit access, clean up retained data, and limit risk.

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Does Your AI Chatbot Clearly Identify Itself?

2026-08-25

The EU’s transparency requirements for AI chatbots now apply. Here is how to make your bot’s identity clear, limit its system access and provide a genuine route to a member of staff.

Should publishers add Google’s new Preferred Sources button?

2026-08-24

Google’s Preferred Sources button is worth a controlled test for eligible publishers, with careful choices around placement, performance and measurement.

Search Console Can See TikTok Now. Your Reporting Has to Catch Up

2026-08-23

Google can now report how social profiles appear in Search. Here is how to measure cross-channel discovery without mistaking visibility for business results.

Your AI workflow has logs. Can they explain one bad decision?

2026-08-22

Logs can show that every service worked while leaving a bad AI decision unexplained. See how connected traces and careful redaction close the gap.

Security Questionnaires Eat Into Selling Time—Let AI Find the Evidence

2026-08-21

NIS 2 is generating more supplier questionnaires. A controlled AI assistant can find approved answers and sources—and route uncertain cases for review.

Locked out of your Apple developer account? Fix it before October 1

2026-08-20

Apple's updated developer agreement must be accepted by October 1, 2026, and many small app owners cannot even log in. Here is where Apple's two-factor codes really go, and how to fix your access before the deadline.

Cloudflare Workflows Now Charges by the Step—Price the Outcome

2026-08-20

Cloudflare Workflows now bills paid plans for steps and stored state. Here is how to track cost per completed outcome without weakening reliability.

Google’s AI Search Toggle Is a Publishing Decision, Not an SEO Setting

2026-08-19

Google’s AI Search toggle forces a commercial choice about visibility, attribution and content use. Here’s how to make that choice responsibly.

From Supplier Invoice to Bookkeeping: AI with a Control Checkpoint

2026-08-18

AI can reduce the work involved in processing supplier invoices, but reliable bookkeeping requires validation, duplicate checks, approval and a clear audit trail.

Nginx 1.30 Changed the Upstream Defaults—Test Before You Upgrade

2026-08-17

Nginx 1.30 defaults upstream proxying to HTTP/1.1 with keepalive enabled. Here is what to inspect, model and test before upgrading.