By Greg Nowak, 6 July, 2026 Before OpenAI agents touch the CRM, map the boring boundaries Before connecting AI agents to CRM or support workflows, define system ownership, permissions, approvals, prompt-injection tests, and audit trails. Tags ai-agents OpenAI crm helpdesk workflow-automation
By Greg Nowak, 24 June, 2026 ChatGPT Is Becoming Office Software: Put Admin Hygiene First ChatGPT now has files, sessions, apps, and scheduled work. Treat it like office software: audit access, clean up retained data, and limit risk. Tags ai-governance chatgpt workflow-automation saas-admin security