By Greg Nowak, 25 July, 2026 One Timeout, Two Orders: Make AI Actions Safe to Retry A timed-out AI action may already have succeeded. Stable keys, durable ledgers, queues and stored results prevent a routine retry from duplicating real work. Tags ai-agents api-integrations idempotency webhooks workflow-reliability
By Greg Nowak, 6 July, 2026 Before OpenAI agents touch the CRM, map the boring boundaries Before connecting AI agents to CRM or support workflows, define system ownership, permissions, approvals, prompt-injection tests, and audit trails. Tags ai-agents OpenAI crm helpdesk workflow-automation