customer support

By Greg Nowak, 15 July, 2026

A Voice Agent Is Only Ready When the Human Handoff Works

A practical guide to voice agents that recognise failure, pass useful context to staff, protect customer data, and improve resolution after launch.

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A Voice Agent Is Only Ready When the Human Handoff Works

2026-07-15

A practical guide to voice agents that recognise failure, pass useful context to staff, protect customer data, and improve resolution after launch.

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OpenAI retires Agent Builder on November 30, 2026. Here is what teams need to preserve, how to choose a migration path, and how to cut over safely.

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