AI Chatbots: Check the Introduction and the Human Handover
Check how your chatbot identifies itself as AI, where requests for human help actually go, and what customers encounter when support is unavailable.
customer support
A Voice Agent Is Only Ready When the Human Handoff Works
A practical release guide for voice agents: define escalation triggers, preserve context, limit tool access and measure whether human handoffs resolve calls.
Written recommendations from Trafik og Veje, Aarhus Municipality (2011) and AgroTech (2010).
