A Voice Agent Is Only Ready When the Human Handoff Works
A practical release guide for voice agents: define escalation triggers, preserve context, limit tool access and measure whether human handoffs resolve calls.
AI voice agents
An AI Voice Agent Needs More Than a Phone Number and a Realtime Model
A practical guide to choosing an AI voice architecture and designing routing, handoffs, multilingual calls, observability, and cost controls.
Written recommendations from Trafik og Veje, Aarhus Municipality (2011) and AgroTech (2010).
