A Voice Agent Is Only Ready When the Human Handoff Works
A practical release guide for voice agents: define escalation triggers, preserve context, limit tool access and measure whether human handoffs resolve calls.
AI voice agents
An AI Voice Agent Needs More Than a Phone Number and a Realtime Model
Plan an AI voice agent that handles real business calls: compare architectures, design human handoffs, connect tools, and measure reliability and total cost.
Written recommendations from Trafik og Veje, Aarhus Municipality (2011) and AgroTech (2010).
