AI voice agents

By Greg Nowak, 15 July, 2026

A Voice Agent Is Only Ready When the Human Handoff Works

A practical guide to voice agents that recognise failure, pass useful context to staff, protect customer data, and improve resolution after launch.

AI Voice Agents Need More Than a Number and a Realtime Model

OpenAI Realtime SIP and Twilio Conversation Relay make inbound AI calls practical, but published numbers still need careful greetings, routing, language handling, handoffs, and cost controls.

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AI voice agents

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